Shipping & Delivery Policy

We deliver only within the areas we currently serve. The app checks your location when you set an address and will tell you plainly if we do not yet deliver there. Individual services — food, groceries, rides, printing — may be available in some areas and not others.

The arrival time shown at checkout is an estimate. It is calculated from how long the store expects to take and the distance to your address, and it can be affected by weather, traffic, how busy the store is and how many delivery partners are working.

You can follow your order in the app from the moment the store accepts it until it reaches your door.

Delivery charges depend on the distance to your address and the service you are using, and may change during busy periods or bad weather. Every charge is shown in the bill before you pay — you are never charged anything that was not on that screen.

Please give a complete, accurate address and stay reachable on the phone number on the order. Our delivery partner will call if they cannot find you.

If we cannot reach you or nobody is available to take the order, the delivery partner will wait a short time before the order is returned. Orders that fail this way may not be refunded, because the food has been made and delivered as agreed.

If your order is very late, arrives damaged, or does not arrive at all, tell us the same day from the order screen or through Help Centre. See our Refund & Cancellation Policy for what happens next.

Questions about a delivery: use Help Centre in the app, or email feastigo@gmail.com.