Refund & Cancellation Policy

You can cancel your own order from the order screen while it is still scheduled, placed, accepted by the store, being prepared, or waiting for a delivery partner.

Once the store has marked your order ready, or a delivery partner has collected it, the food has been made and the order can no longer be cancelled from the app. Contact support and our team will help.

Refunds for orders paid online are credited to your Feastigo Wallet, not back to your card, bank account or UPI app. Wallet money can be spent on any future Feastigo order and does not expire.

If you paid partly or wholly from your Feastigo Wallet, that portion returns to the wallet automatically when the order is cancelled.

If you need a refund returned to your original payment method instead of your wallet, contact support and we will review your request.

Nothing is collected until the order reaches you, so a cancelled cash order has nothing to refund. Repeatedly refusing or cancelling cash orders may result in cash on delivery being withdrawn from your account.

A store or our team may cancel an order — for example when an item is unavailable, the kitchen has closed, or we cannot reach you at the delivery address. Where you have already paid, the amount is returned to your Feastigo Wallet.

If something is missing from your order or arrives wrong, report it from the order screen or contact support on the same day. We will check with the store and refund the affected items to your Feastigo Wallet where the complaint is upheld.

Wallet refunds appear immediately when the cancellation is processed. Where a refund is returned to an original payment method by agreement with support, your bank typically takes 5–7 working days.

For anything about a cancellation or refund, use Help Centre in the app, or email feastigo@gmail.com.